Returns procedure

While we want you to be happy with everything you buy from us, we also understand that there may be times you want to send something back.

Therefore you can return anything to us, for any reason within 7 days of receipt and receive a full refund.

To make a return, please follow the steps below:

  1. Email us at info@pennysarcade.co.uk with your name and address, order number, and details of what you'd like to return.
  2. Post the items back to us:
    Penny's Arcade
    15 Brand Road
    Rugby
    CV21 1AF
    Please re-use the original packaging, and write your order number on the front of the box. You should find a label to use at the bottom of your receipt.
  3. Your credit or debit card will be refunded within 28 days.

If you're returning a complete order and have paid a delivery charge, then of course we'll refund that as well. If you return part of an order, then any delivery charges or discounts will be re-calculated based on the remaining items.

Our full terms and conditions of sale can be read at http://www.pennysarcade.co.uk/terms/conditions_of_sale.